Refund & Cancellation Policy
Last updated: 12 August 2026
1. Scope
This policy applies to the online social-media advertising services provided by NESKEA LIMITED. Where a separate written service agreement exists, that agreement applies alongside this policy.
2. Cancelling Services
Clients may cancel an ongoing engagement by giving written notice by email. Unless the service agreement states otherwise, cancellation takes effect at the end of the current agreed service period.
3. Refunds
Fees for work already carried out are not refundable. Where fees have been paid in advance for work that has not yet been performed at the point of cancellation, that portion is refundable unless the applicable agreement states otherwise.
4. Advertising Spend
Money spent with third-party advertising platforms is not refundable by NESKEA LIMITED. Any refund of platform spend is a matter for the relevant platform under its own terms.
5. Consumer Rights
Where the client is a consumer, nothing in this policy affects statutory cancellation or refund rights under UK consumer law.
6. Requesting a Cancellation or Refund
Send cancellation or refund requests to neskealimited@outlook.com or call 07862617938.